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Platform Help

Help Center

Search owner and administrator guidance for Dashboard, App Builder, Gym Info, User Management, Billing, Build Status, Front Desk handoff, Inbox, Support, and common platform terms.

Getting started

Dashboard And Launch Checklist

Use the Dashboard to understand the current gym status, next launch task, and what is locked or available.

DashboardLaunch Dashboard

What This Section Does

The Dashboard is the owner home base. It shows the selected gym, launch progress, account status, and the next setup actions.

Free accounts can edit App Builder, submit Gym Info, and review Billing prerequisites before checkout opens. Paid active accounts unlock User Management, Front Desk, Support, Inbox, and Build Status. Paused accounts keep Billing, Account Settings, and Support open while operational tools are locked.

Typical Workflow

  1. Confirm the current gym at the top of the owner navigation.
  2. Open App Builder to create or adjust the app preview.
  3. Save the App Builder design, then complete Gym Info.
  4. Start checkout from Billing after Gym Info is submitted.
  5. Use Build Status to follow mobile app progress and Front Desk readiness.

Status Terms

Free draft
An unpaid workspace that lets an owner preview and customize the app before subscribing.
Paid active
A workspace with active paid access and normal setup/operations unlocked.
Paused
A workspace where operational tools are locked because the account is deactivated, past a lifecycle boundary, or pending resolution.

Related Articles

Reference

Glossary

Access code
A redeemable code that grants a service credit or entitlement.
Administrator
A staff role with Front Desk access and configurable module permissions.
App Builder
The Platform section for previewing and configuring the mobile app look and feel.
Build Status
The Platform section that tracks Front Desk readiness and mobile app launch progress.
Entitlement
A recorded right to access a product feature or member service.
Front Desk
The staff web app for check-in, operations, schedules, shop, badges, and reports.
Gym Info
The pre-checkout launch intake that configures business details, terminology, modules, and setup requirements.
Member experience
The member-facing experience inside the branded mobile app.
Owner
A top-level gym account role that manages billing, launch, app setup, users, and support.
Style pack
A curated visual identity for the mobile app preview and runtime theme.
Tenant
A single gym workspace and its isolated records.
Trainer experience
The trainer-facing experience inside the branded mobile app.
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