The terms for using GymCore Apps.

1. Agreement and authority

These Terms of Service are an agreement between you and GymCore Apps. By creating an account, accepting an invite, or using the service, you agree to these terms and our Privacy Policy.

If you create or manage a gym workspace, you represent that you are authorized to do so and that you can bind the gym, business, organization, or account owner to these terms. Staff and trainer users must be authorized by the gym to access the workspace, Front Desk tools, trainer tools, or member data they use.

2. The service

GCA provides platform web tools, gym onboarding and app customization, Front Desk web tools, a generated unified mobile app template and build support, trainer experience tools, member experience features, support workflows, and optional Stripe Connect-powered gym payments.

The service may include app previews, branded app configuration, tenant data management, class schedules, attendance, member records, shop products, access codes, badges, news posts, staff communications, trainer workflows, and 1-on-1 session booking and tracking.

3. Gym responsibilities

Gyms are responsible for how they use the service and for the records they enter. This includes responsibility for:

• Obtaining member, guardian, staff, and trainer consent required for the gym's use of the platform.
• Providing privacy, waiver, membership, cancellation, refund, and facility notices required for the gym's business.
• Entering lawful, accurate, and necessary data and avoiding unnecessary sensitive or regulated information.
• Managing staff roles, trainer access, permissions, passwords, devices, and offboarding.
• Owning or having permission to use uploaded logos, images, copy, brand assets, badge assets, news content, forms, and other content.
• Reviewing app content, pricing, memberships, add-ons, schedules, tax settings, payment settings, and member-facing information before launch.

4. Accounts and access

You must keep login credentials confidential and use accounts only for authorized purposes. You may not share credentials, impersonate another person, bypass permissions, or access another tenant's data. GCA may suspend or restrict accounts to protect the service, comply with law, investigate abuse, address unpaid balances, or respond to security concerns.

5. Billing, subscriptions, and cancellation

Platform billing follows the active checkout and subscription workflow shown during signup or account management. The standard subscription may be offered in CAD on the Canadian site or USD on the US site, depending on the checkout configuration shown to you. The current standard subscription includes curated style packs, standard app modules, and fixed team limits without recurring subscription add-ons.

Failed payments may lead to a grace period, limited access, suspension, or cancellation. Cancellation takes effect at Stripe final cancellation or the applicable subscription end state. After final cancellation, tenant operational data is retained for six months for export and recovery, then destroyed or de-identified unless retention is required for legal, billing, security, dispute, audit, or backup reasons.

Fees are generally non-refundable after payment. GCA may issue discretionary refunds or credits case by case and will comply with applicable law.

6. App stores and third-party services

Apple, Google, Stripe, Supabase, hosting providers, email providers, build tools, geocoding providers, and other third-party services may be involved in delivering the service. App store timing, review results, approvals, policy decisions, and publication dates depend on Apple, Google, and other providers and cannot be guaranteed by GCA.

7. Acceptable use

You must not use the service to:

• Break the law or violate privacy, consumer protection, anti-spam, payment, health, employment, intellectual property, or app-store rules.
• Upload unlawful, infringing, deceptive, harmful, abusive, or unnecessary sensitive content.
• Enter data you are not authorized to collect or use.
• Share credentials, scrape the service, overload systems, bypass rate limits, probe security, or attempt unauthorized access.
• Reverse engineer, copy, resell, or create a competing service from the platform code, templates, or design systems except where law cannot restrict that activity.
• Interfere with another tenant, user, provider, or GCA operation.

8. Ownership and content license

GCA owns or licenses the platform code, generated templates, design systems, configuration tooling, documentation, workflows, and service improvements. Gyms own their tenant data, branding assets, uploaded content, and business records.

Gyms grant GCA a limited license to host, process, display, reproduce, transmit, and use tenant data and uploaded content as needed to provide, secure, support, improve, and maintain the service. This license ends when the data is deleted, subject to backup, legal, billing, audit, and security retention.

9. Privacy and member data

Our Privacy Policy explains how personal information is handled. Gyms control most member, guardian, attendance, shop, trainer, and operational records, and GCA processes those records to provide the service. Gyms are responsible for member-facing privacy notices, waivers, consent, and lawful use of member data.

10. Suspension and termination

GCA may suspend or terminate access if a user or gym violates these terms, creates security or legal risk, fails to pay, abuses the service, or uses the service in a way that could harm GCA, providers, tenants, users, or the public. You may stop using the service or cancel according to the billing workflow available to your account.

11. Disclaimers and limits

The service is provided on an "as is" and "as available" basis to the maximum extent permitted by law. GCA does not guarantee uninterrupted service, app-store approval, specific business results, payment provider availability, or that every error will be corrected immediately.

To the maximum extent permitted by law, GCA will not be liable for indirect, incidental, special, consequential, punitive, or lost-profit damages, or for loss of data, revenue, goodwill, or business opportunity. GCA's aggregate liability for claims related to the service is limited to the fees paid by the customer for the service during the three months before the event giving rise to the claim, unless applicable law requires otherwise.

12. Indemnity

You and the gym you represent agree to defend and indemnify GCA from claims, losses, liabilities, damages, costs, and expenses arising from your tenant data, uploaded content, member notices, gym operations, staff actions, violation of these terms, or unlawful use of the service, except to the extent caused by GCA's own misconduct or where applicable law limits this obligation.

13. Governing law and venue

These terms are governed by the laws of Ontario and the federal laws of Canada that apply in Ontario, without regard to conflict-of-law rules. Legal proceedings related to these terms or the service must be brought in Ontario courts unless applicable law requires another forum.

14. Changes and contact

GCA may update these terms as the service, law, pricing, provider relationships, or business operations change. When changes are material, we will update the version and effective date and may require platform owners, administrators, and trainers to accept the updated documents before continuing.

Support questions can be sent to support@gymcoreapps.ca. Privacy questions can be sent to Jason Wall, Owner and Privacy Lead of GymCore Apps, at privacy@gymcoreapps.ca.